Deliver tailored responses based on the exact cancellation reason a customer selects
Understand churn drivers with real-time data and reason-level analytics
Give every subscriber a personalized experience that increases their likelihood to stay
Build unique cancellation paths for each reason with no-code configuration
Mix and match offers, pauses, skips, swaps, or support routes with total flexibility
Control every part of the flow, from messaging to incentives, to match your brand strategy
Present subscribers with the right solution — discounts for price sensitivity, pauses for surplus, swaps for product issues, and more
Offer multiple save options in a single flow to maximize retention
Turn cancellation attempts into opportunities for smooth product discovery or plan adjustments
The Go-To Choice for Over 9,000 Shopify merchants
Treatment Options to Prevent Cancellation
Give customers flexible, in-the-moment options that solve their reason for cancelling and keep them subscribed.
